Naturally, if SPOT 2025 in its entirety is cancelled, we’ll refund all tickets. If the entire festival isn’t cancelled, we only refund tickets under special circumstances. If you’re in doubt, feel free to write to us at ticket@spotfestival.dk.
Tickets
Can I get a refund on my ticket if SPOT 2025 gets cancelled?
Can I bring my child to SPOT?
Of course you can – and admission to the festival area is free for children at the age of 11 or younger if accompanied by an adult (18+)
What if I have a disability and I need a personal assistant with me?
By purchasing a regular ticket and presenting your valid companion card from Danske Handicaporganisationers Brugerservice, disabled individuals can bring a companion to the festival for free. Upon arrival at the festival, show the companion card at the regular ticket exchange, where the companion will receive a wristband corresponding to the purchased ticket—unless otherwise agreed in writing with SPOT Festival before the festival starts. If you have any questions don’t hesitate to contact us at info@spotfestival.dk.
Contact
If you have any questions regarding SPOT 2024 then please don’t hesitate to contact us!
SPOT Festival
Vester Allé 15
8000 Aarhus C
Tlf: +45 71 74 71 22
info@spotfestival.dk
What is the capacity for the stages at SPOT?
SPOT Festival is primarily an indoor festival and uses Aarhus’s many venues and culture houses for the concerts. Ranging from 50 to 3,000, the audience capacity of the individual venue varies a lot, and for that reason SPOT cannot guarantee all ticket holders access to all concerts. Show up in good time before the concert/talk/etc.. It makes your chance of getting in a lot better. It is not possible to pre-book for the concerts.
What do I do in case of an emergency?
In case of serious accidents: Call 112.
During the entire festival, the Emergency Services Association’s employees will be ready to help the festival’s guests, musicians and others.
If you yourself are injured or see others who need help, contact the nearest bar, one of the festival’s many volunteers or the staff on the festival’s stages. They help you to contact the Emergency Management Association’s employees.
Is it possible to pay with cash at the festival site?
It is not possible to pay with cash at SPOT’s areas during the festival. However, you can easily pay with cash at the venues that provide rooms and stages for SPOT.
At the festival site it is possible to pay with following cards and payment options: Dankort, VISA, Mastercard, Union Pay, Diners, Discover, American Express and MobilePay
What do I do if I loose something?
If you have lost clothes, mobile phone, wallet or something else, contact the festival’s accreditation on the balcony in the Aarhus Congress Center. Lost property will be stored here during the festival. After the festival, unclaimed lost property is stored at the festival’s secretariat at Vester Allé 15 – and after a few weeks everything of value is handed over to the police. The rest is taken to the landfill.
You’re also welcome to write us an email at info@spotfestival.dk if you have lost something during the festival.
Alcohol, drugs and moshpits
SPOT and the collaborating venues do not serve alcohol to persons under the age of 18. This applies to everyone without exception: the audience, musicians, delegates and volunteers. If you have consumed more than you can handle, seek out the festival’s security people. Help will be available here.
We do not tolerate the consumption of drugs, nor do we accept the sale of drugs on the festival grounds. If you are caught either consuming or selling drugs, we will cut off your festival bracelet and you will then be escorted away from the site.
Stage diving, crowd surfing, moshing and the like are activities that many people do not want to be a part of involuntarily. It’s dangerous and people can get hurt. Therefore, it is prohibited on all stages. If the guards discover that festival guests are doing this anyway, the person’s wristband will be cut and they will immediately be shown out of the festival site.
